Herman Miller Case Study: Exceeding Customer Requirements for Sustainability and Product Integrity with Reusable Packaging

Herman Miller is known for creating innovative and award-winning furniture that contributes to better working environments. Maintaining that reputation requires that the products are delivered to customers in as good a shape as when they left the manufacturing facility. “We take a lot of pride in the furniture we manufacture and, as a company, our tolerance for transit damage is very low. We measure our transit defects in parts per million (PPM),
and we are typically below 400 PPM,” said David Martin, Packaging Engineering Manager at Herman Miller. The company also has a mission to achieve zero landfill and reduce its environmental footprint. Reusable packaging is addressing both goals; and it helped Herman Miller meet a customer’s sustainability requirements while furnishing one of the country’s largest construction sites at the time (2014). Herman Miller delivered furniture to the new office complex for a major petroleum company on time, on budget, and with insignificant damage to the finished products or packaging material. Herman Miller believes it is the largest user of outbound reusable packaging in the furniture manufacturing industry.

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